Sacred Edge Pvt. Ltd. (“Bhaktibaazar,” “we,” “us,” “our”) operates the Seller Portal at seller.bhaktibaazar.com. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights concerning that data.
By accessing or using the Seller Portal, you consent to this policy. If you disagree, please discontinue use and contact us.
1. Types of Information We Collect
a. Information You Provide
- Business and identity details: company name, GSTIN, PAN card, brand ownership documents, bank account info
- Contact information: name, email, phone number, address
- Account login credentials, product descriptions, business documents
- Seller communications or support interactions
b. Automatically Collected Information
- Device and browser data: IP address, browser type, device details, operating system
- Usage details: pages visited, time spent, click history, navigation flow
- Cookies & tracking technologies to authenticate your session and improve functionality
c. Third-party Sources
- Payment gateway providers, shipping/logistics partners, analytics tools (Google Analytics, etc.)
2. How We Use Your Information
- Enable seller registration, verification, and onboarding
- Process transactions, send order notifications, ensure timely payments
- Provide support, respond to inquiries or disputes
- Improve portal functionality, security, and user experience
- Analyze trends and performance for strategic improvements
- Comply with legal obligations, fraud prevention, and regulatory mandates
- Send promotional emails only with your consent; unsubscribe anytime
3. Legal Basis & Consent
We process your personal data under the following lawful bases:
- Contractual necessity: to onboard you and facilitate seller services
- Legal compliance: for tax filings, KYC, anti-fraud measures
- Consent-based processing: for marketing communications
4. Sharing Your Information
We may share your personal data with:
- Service providers: payment processors, logistics partners, analytics providers
- Legal or regulatory authorities: when required by law or during investigations
- Corporate affiliates: under Sacred Edge group, as described in this policy
We do not sell your personal data to third parties.
5. Data Retention
- We retain your data as long as necessary for legitimate business purposes, legal compliance, or to resolve disputes
- Once data is no longer needed, we’ll securely delete or pseudonymize it, in line with IT Act and Reasonable Security Rules 2011
6. Cookies & Tracking
- We use cookies and similar technologies for authentication, session management, analytics, and security
- You can disable cookies via browser settings, but this may reduce functionality on the Seller Portal
7. Your Rights & Controls
- Access, correct, or update your personal data at any time
- Request deletion in accordance with our retention policy or applicable law
- Object to processing or withdraw consent for marketing communications
- Lodge a complaint with us or with the Indian Data Protection Authority
8. Security
We implement appropriate technical and organizational measures—encryption, access control, secure storage—to protect data from unauthorized access or disclosure, complying with Indian cybersecurity standards
9. Children’s Data
The Seller Portal is intended only for users aged 18 and above. We do not knowingly collect data from minors under 18.
10. Cross-Border Transfers
We may share data with affiliates or partners located outside India. We take measures to ensure protections equivalent to those under Indian law.
11. Policy Updates
We may revise this policy from time to time. The revised version will be posted here with an updated “Last updated” date and policy version. Continued use implies acceptance.
12. Contact Us
For privacy-related questions, or to exercise your rights, please contact our Data Protection Officer:
Email: privacy@bhaktibaazar.com
Address: Sacred Edge Pvt. Ltd., Canal Road, Jammu, J&K, India
