Welcome to bhaktibaazar.com (“Platform”), operated by Sacred Edge Pvt. Ltd. (“Bhaktibaazar”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or use the Platform. By using the Platform, you agree to this Privacy Policy. If you do not agree, do not use the Platform.
1. Electronic Record & Consent
This Privacy Policy is an electronic record under applicable law and does not require physical or digital signatures.
By accessing or using the Platform, you consent to the collection, use, and processing of your personal data as described in this Policy.
2. Information We Collect
a. Information You Provide
We collect personal information that you provide directly, including:
- Name, email address, phone number, and address
- Account credentials and profile details
- Order details, payment information, and transaction history
- Communications with customer support
b. Automatically Collected Information
When you use the Platform, we automatically collect:
- Device and browser information including IP address and operating system
- Usage data such as pages visited, time spent, and navigation patterns
- Cookies and tracking data for session management and analytics
c. Information from Third Parties
We may receive information from:
- Payment gateway providers
- Logistics and delivery partners
- Analytics providers
3. Purpose of Data Processing
We use your information to:
- Create and manage user accounts
- Process orders, payments, and deliveries
- Provide customer support and resolve disputes
- Improve Platform performance, features, and security
- Detect and prevent fraud or unauthorized activity
- Comply with legal and regulatory obligations
- Send promotional communications where consent is provided
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity to provide services
- Legal obligations under applicable laws
- Legitimate business interests such as fraud prevention and service improvement
- Your consent for marketing communications
5. Sharing of Information
We may share your information with:
- Service providers including payment processors, logistics partners, and analytics providers
- Government or regulatory authorities where required by law
- Affiliates within Sacred Edge Pvt. Ltd. for operational purposes
We do not sell your personal data to third parties.
6. Data Retention
We retain your data only as long as necessary for:
- Providing services and maintaining accounts
- Legal compliance including tax and audit requirements
- Resolving disputes and enforcing agreements
After this period, data is deleted or anonymized in accordance with applicable law.
7. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- User authentication and session management
- Analytics and performance tracking
- Security and fraud detection
You can control cookies through browser settings. Disabling cookies may affect functionality.
8. Data Security
We implement reasonable technical and organizational measures including encrypted APIs, secure authentication, and controlled access systems to protect your data
No system guarantees complete security. You share information at your own risk.
9. User Rights
You have the right to:
- Access and review your personal data
- Correct inaccurate or incomplete data
- Request deletion subject to legal obligations
- Withdraw consent for marketing communications
- Raise complaints with relevant data protection authorities
Requests can be submitted through the contact details below.
10. Children’s Privacy
The Platform is intended for users aged 18 and above. We do not knowingly collect data from minors.
11. Cross-Border Data Transfers
Your data may be transferred to and processed in locations outside India. We ensure appropriate safeguards consistent with applicable law.
12. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.
13. Updates to this Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with revised dates. Continued use of the Platform implies acceptance.
14. Governing Law
This Privacy Policy is governed by the laws of India.
15. Contact Us
For questions, requests, or complaints regarding this Privacy Policy:
Sacred Edge Pvt. Ltd.
Canal Road, Jammu, J&K, India
Email: privacy@bhaktibaazar.com