Welcome to bhaktibaazar.com (“Platform”), operated by Sacred Edge Pvt. Ltd. (“Bhaktibaazar”, “we”, “us”, “our”). This Policy explains the terms governing returns, refunds, replacements, and order cancellations on the Platform. By placing an order, you agree to this Policy.
1. General Policy Scope
Bhaktibaazar operates as a marketplace connecting buyers and sellers. Return, refund, and replacement obligations may vary depending on product category and seller terms.
We aim to provide a fair resolution in cases of defective, damaged, incorrect, or missing products.
2. Eligibility for Return or Replacement
You may request a return, replacement, or refund if:
- The product delivered is damaged or defective
- The product delivered is incorrect or not as described
- The product is expired at the time of delivery
- The product is missing items or components
Requests must be raised within 5 days from the date of delivery unless stated otherwise for specific categories.
3. Return Request Process
To initiate a return or refund request:
- Notify us through your account or customer support
- Provide clear images of the product and packaging
- Share order details and issue description
Our team will review the request within a reasonable timeframe. Approval is subject to verification.
4. Return Conditions
Approved returns must meet the following conditions:
- Product must be unused and in original condition
- Product must be returned with original packaging, labels, and invoice
- Product must not be tampered with or altered
Failure to meet these conditions may result in rejection of the request.
5. Non-Returnable Products
The following categories are not eligible for return or refund:
- Perishable goods including food, prasad, oils, and herbal items
- Used or partially consumed products
- Customized or made-to-order items
- Products with tampered seals or missing identifiers
- Items damaged due to misuse, negligence, or improper handling
6. Reverse Shipping
Where applicable:
- Customers may be required to ship the product back as instructed
- Reverse shipping costs may be borne by the customer unless the return is due to seller error or defective product
- We are not responsible for loss or damage during return transit
Use of trackable shipping is recommended for higher-value items.
7. Refund Process
Once the returned product is received and verified:
- Refunds are initiated to the original payment method or platform wallet
- Processing time is typically 5 to 7 working days depending on payment provider
- Refund timelines may vary based on banking channels
Shipping and handling charges are non-refundable unless the return is due to seller fault.
8. Replacement Process
If replacement is approved:
- A replacement product will be shipped after verification of the returned item
- Delivery timelines for replacement may vary by location and product availability
If replacement is not feasible, a refund will be issued.
9. Partial Returns and Orders
If only part of an order is returned:
- Refund will be calculated proportionately
- Discounts applied to the full order may be adjusted
- Eligibility of promotional offers may be reassessed
10. Cash on Delivery (COD) Orders
For COD orders:
- Refunds will be processed via bank transfer or wallet credit
- Accurate bank details must be provided for processing
11. Cancellation Policy
Orders can be cancelled:
- Within a limited time after placing the order
- Before the order is shipped or processed
Once shipped, cancellation requests may not be accepted. In such cases, return policies will apply.
Bhaktibaazar reserves the right to cancel orders due to:
- Pricing errors
- Suspected fraudulent transactions
- Product unavailability
12. Inspection and Approval
All returned products are subject to inspection.
We reserve the right to approve or reject requests based on verification of:
- Product condition
- Supporting evidence submitted
- Compliance with this Policy
13. Limitation of Liability
Bhaktibaazar is not liable for:
- Damage occurring after delivery due to user handling
- Delays caused by logistics providers
- Loss during unauthorized return shipments
14. Dispute Resolution
In case of disputes, Bhaktibaazar reserves the right to make the final decision in accordance with applicable laws and platform policies.
15. Policy Updates
We may update this Policy at any time. Updated versions will be posted on the Platform. Continued use implies acceptance.
16. Contact Us
For return, refund, or cancellation queries:
Sacred Edge Pvt. Ltd.
Canal Road, Jammu, J&K, India
Email: support@bhaktibaazar.com