Welcome to bhaktibaazar.com (“Platform”), operated by Sacred Edge Pvt. Ltd. (“Bhaktibaazar”, “we”, “us”, “our”). This Policy explains the terms governing returns, refunds, replacements, and order cancellations on the Platform. By placing an order, you agree to this Policy.
1. General Policy Scope
Bhaktibaazar operates as a marketplace connecting buyers and sellers. Return, refund, and replacement obligations may vary depending on product category and seller terms.
We aim to provide a fair resolution in cases of defective, damaged, incorrect, or missing products.
2. Eligibility for Return or Replacement
You may request a return, replacement, or refund if:
- The product delivered is damaged or defective
- The product delivered is incorrect or not as described
- The product is expired at the time of delivery
- The product is missing items or components
Requests must be raised within 5 days from the date of delivery unless stated otherwise for specific categories.
3. Return Request Process
To initiate a return or refund request:
- Notify us through your account or customer support
- Provide clear images of the product and packaging
- Share order details and issue description
Our team will review the request within a reasonable timeframe. Approval is subject to verification.
4. Return Conditions
Approved returns must meet the following conditions: